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CONTACT USIf you would like our help to place an order, find a product, request a return, or choose a unique gift, feel free to contact one of our Customer Care Specialists. You can contact us via email, postal mail, phone or the online Contact Us form. Standard Customer Care hours: Monday - Friday 6am-6pm PST. Holiday Customer Care hours: Friday, November 28th 6am-6pm PST. Monday - Friday, December 1st thru December 24th 6am-8pm PST. Saturdays, November 29th thru December 20th 8am-3pm PST. 
By US Mail:Tommy Bahama Customer Care 428 Westlake Ave. North, Suite 388 Seattle, WA 98109 For Returns, click here for the address. By Phone: 1-866-986-8282 Monday through Friday 6am-6pm PST. By Email: customercare@tommybahama.com Online: Use the online Contact Us form to contact our Customer Care team. To Unsubscribe from Tommy Bahama Email: If for any reason you would like to be taken off the email list that notifies you of upcoming events, exclusive products, store openings, etc. simply click the unsubscribe link provided at the bottom of every email we send. YOUR ACCOUNTWhy Create an Account? Why not? Creating an account lets you take advantage of faster checkouts, store your account information and review your online order history at any time. You have two ways to create an account at TommyBahama.com. You can click on the Your Account link at the top of every page, enter your email address and password and then click on the Create an Account link. You can also create an account during the checkout process by providing an email address and password at the bottom of the Billing & Shipping page. Either way, creating an account will save time on all your future visits to TommyBahama.com. Password Help Passwords exist to protect your personal information. Passwords must be at least 6 characters. If you need help recovering your account password just click on any Forgot Your Password? link and enter the email address you used to create your account. We will promptly send a new password to your email address. Your Account Information 
At TommyBahama.com you can store your account billing and shipping
preferences in your account. If you need to add or change your
information, just Sign-In to Your Account
and click the edit or add buttons.
Once you have logged in, your session will stay active until you logout, or after 15 minutes of inactivity. Your Order History Viewing the history of your orders with TommyBahama.com is easy. Just Sign-In to Your Account and click on the VIEW ALL button. The screen will display current orders and tracking information, as well as past order information. Sign Up for Email Sign Up for Email to receive email updates about new arrivals, store openings, events, exclusive products and our Paradise Nation newsletter. You can select your email preferences during sign up. SHOPPING AND ORDERINGHow to Use Your Shopping Bag Use the Shopping Bag to hold your selections while you shop the site. Add an item to your Shopping Bag by clicking the ADD TO BAG button on any product detail page. You can view the contents of your Shopping Bag anytime by clicking on the Shopping Bag icon at the top of the page. Items remain in your Shopping Bag for the duration of your shopping session or until you remove or purchase them. If you have an account and are signed in, your items remain in the Shopping Bag for 72 hours. If you are not signed in, items will be removed at the end of your shopping session. If an item sells out, it will be removed from the site and from your Shopping Bag. Locate Product Not on the Site Our Tommy Bahama on-line store is changing and growing, so consider this as more than just a peek. For help locating a product you've seen elsewhere, check our Store Locator. Tommy Bahama has over 70 unique store locations to serve you. Or if you would like personal attention to help find a product that is not online, our Concierge is ready to help. Click the Contact Us link at the bottom of any page. Fill out the necessary personal information and select Locate Product from the list of topics. Within the message window, include detailed information about the product style that you're looking for. For example: Paradise Camp Shirt, style #T31725, in color black and size M. By Phone: 1-866-986-8282, Monday through Friday 6am-6pm PST. How to Place an Order Placing your order on TommyBahama.com is easy. Once you have finished shopping, click on the CHECKOUT button below the subtotal of the order in the Shopping Bag. If you previously created an account, you can sign in to take advantage of faster checkout. Our Easy Checkout process:
A printable order confirmation will be displayed on your screen. An email confirmation of your order will be sent within minutes. Payment Options TommyBahama.com accepts several forms of payment with a US billing address: American Express Discover MasterCard Visa JCB Debit cards bearing the Visa or MasterCard logo Tommy Bahama Gift Cards with a PIN 
Currently, we do not accept: Personal checks Money orders Credit cards with billing addresses outside the U.S. Credit cards issued by banks outside the U.S. Gift Certificates Gift Cards without a PIN Cash Merchandise Cards PayPal For your convenience, your credit card information will be stored in your TommyBahama.com account. This is secure information and cannot be accessed by anyone other than the account holder. For more information, see our Privacy Policy. For added security, your billing address at TommyBahama.com must exactly match the address on file at your credit card company. Your credit card will not be charged until your order ships. If you are using a debit card for payment, however, the funds will immediately be deducted from your account. Sales Tax Applicable sales tax will be added on all orders based on your shipping address. The amount of sales tax is estimated until the order has shipped and shipping confirmation has been sent. We do not charge sales tax on the purchase of Gift Cards; however, items paid for with Gift Cards will be taxed. Sales tax is applied to your order in accordance with your individual state tax guidelines and is approximate. The actual taxes charged to your credit card will reflect the applicable state and local sales taxes, and will be calculated when your order is shipped. The following states: AL, AZ, CA, CO, CT, FL, GA, HI, IL, IN, MD, MI, MN, MO, NC, NJ, NV, NY, OR, SC, TX, UT, VA or WA will have all applicable local and state sales taxes added to your total order, and to your shipping charges where appropriate. Update or Change Your Order If you discover a need to change or update your order, please call one of our Customer Care Specialists as soon as possible at: 1-866-986-8282 Monday through Friday 6am-6pm PST. Please have your order number ready when you call. For better service, you can print a copy of Your Order by clicking the PRINT THIS PAGE button at the top of your order confirmation. Telephone Orders You may prefer to place your order with one of our Customer Care Specialists at: 1-866-986-8282 Monday through Friday 6am-6pm PST. Please have your item numbers ready when you call. For better service, you can print a copy of Your Shopping Bag by clicking on the print icon at the top of your browser window. Gift Card Purchase 
Looking for a gift? Give a Tommy Bahama Gift Card! Available in denominations
of $25, $50, $100, $250, $500 and $1,000, Gift Cards can be redeemed at
TommyBahama.com or in one of our Tommy Bahama, Relax, Indigo Palms stores or at the
Tommy Bahama Tropical Cafes. Gift Cards come packaged in an authentic Tommy Bahama envelope.
Gift Cards are not redeemable at partner stores.
To purchase a Gift Card online, click on the Gift Cards link at the bottom of any page on TommyBahama.com. Gift Cards are reloadable at any Tommy Bahama, Relax or Indigo Palms store or any Tommy Bahama Tropical Cafe. To check your balance, visit the Gift Cards page or contact Customer Care.
When purchasing multiple Gift Cards, for individual recipients, a personal message may be added to each card. In order to add a personal message, each Gift Card will need to be added separately to your Shopping Bag. Redeeming Gift Cards At checkout we ask for the PIN number associated with your Gift Card, this ensures security when making a purchase. The PIN number is the last four digits located on the back, upper right-hand corner of your Gift Card. Gift Cards purchased in the past without a PIN number are not useable on TommyBahama.com; these cards are redeemable in Tommy Bahama, Relax or Indigo Palms stores or at the Tommy Bahama Tropical Cafes. International Orders At this time, we are not able to accept international orders or credit cards with billing addresses outside of the United States. We are unable to ship to PO Boxes, APO addresses or US territories. Corporate Sales Request For inquiries regarding Corporate Orders & Services, please contact us by phone at 1-800-647-8688 ext.5662 Monday - Friday 7am-5pm PST. You are also welcome to use the Contact Us form to submit your inquiry. We will gladly respond within 1 business day. SHIPPING & RETURNSShip Methods & Costs Per Order TommyBahama.com orders are shipped via UPS with the following options and costs: Shipping Costs per Order: 
Ground $8 - (Approx. 5 to 8 business days)
2-Day $14 Next Day $28 Next Day Saturday* $35 *Not available in rural areas. Call 1-800-PICKUPS to see if Saturday delivery is available for your zip code. Orders placed before 10am PST will ship next business day. Orders placed after 10am PST will ship within two business days. Business days are Monday through Friday, excluding the following holidays: New Year's Eve, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving and Christmas Day. Hawaii and Alaska will be shipped 2-Day delivery only. Due to the nature and size of products, your order may arrive in separate boxes. You will receive only one shipping charge; however, it will be divided between each shipment. You will receive an email confirmation once your order has shipped. Returns We are happy to make any changes necessary for fit or preference. Returns are always free. You can either return your item(s) directly to a Tommy Bahama Retail location or follow the simple steps below:
Outdoor Furniture Outdoor Furniture Shipping, Returns & Warranty information. Orders Shipping to Multiple Locations At this time, we are unable to ship a single order to multiple addresses. If you need to ship your purchases to multiple addresses, please place separate orders for each address. Track Your Order Tracking the status of your order and reviewing your order history is easy at TommyBahama.com. Just Sign-In to Your Account and click on the order tracking link in your Order History or use your Shipping Order Confirmation email to locate the order tracking link. PRODUCT INFORMATIONRepair & Warranty Watches Does your watch need attention? Get started with the following information. 
Most of the timepieces are covered by a limited warranty, excluding normal wear and tear or abuse, batteries, crystals, plating, and straps. Movements are 100% covered and will be repaired/replaced at no charge. You must fill out the Watch Return Form. Please note that this form may also be used in ordering replacement parts. (IMPORTANT: Do NOT send in your watch with the form when ordering replacement parts only.)
If you are returning your watch to be repaired, securely pack your watch and send it via insured mail, United Parcel Service (UPS), or Federal Express to the address indicated on the repair form below. Please ensure to include the filled out repair form should we have any questions regarding your repair. Make sure you completely fill out your form so that we can better assist your needs. Your watch will be returned in approximately 2-3 weeks via Federal Express ground transportation. If the return address is a post office box or international destination, your watch will be returned via insured mail through the US Postal Service. If you would like to view and download instructional manuals for your watch, please click here. If you need additional assistance, please visit the Geneva Watch Group's website. Sunglasses Do your sunglasses need attention? Get started with the following information: Sunglasses Return Form. Outdoor Furniture
Ceiling fans are covered by a limited warranty. The motor is covered for the life of the fan; all other components and accessories are warranted for 1 year from date of purchase. Outdoor Rugs Outdoor rugs are warranted for 1 year from date of purchase. Button Request We are happy to send you replacement buttons. Click on the Contact Us link at the bottom of any page. Please fill in your contact information. Select Button Request from the list of topics and include within the message window, the garment style number, the number of buttons needed and the location of the buttons on the garment. Click on the Contact Us link at the bottom of any page. Include the above information and select Button Request from the list of topics. Help Finding Style Numbers Glossary Want to discover more about our products? Visit our Glossary. COMPANY INFORMATIONAbout Tommy Bahama In 1992, Tony Margolis, Bob Emfield and Lucio Dalla Gasperina pooled all of their talents and launched their first collection of Tommy Bahama Menswear. From the on-set they had in mind a different way of approaching fashion and created clothes around how they liked to live and put the whole line on vacation. To celebrate the best part of the week, the weekend, and to make clothes that transport us to an island state of mind. This island lifestyle became a way to express our creativity, our dedication to authentic quality and came to life as Tommy Bahama. Tommy Bahama has since become an entire experience with ranges of clothing, accessories, food, rum and home furnishings. It's a whole collection of products, with expanded lines to take you through the ebb and flow of each day and year round. From the beach to elegant evenings out on the town, the subtle textures and refined finishes are carefully considered, meticulously crafted and infused with island life. Giving Back 
The principals behind Tommy Bahama are committed to extending the
relaxed, positive vibe of the brand into philanthropic efforts.
The company's participation in the Garden of Hope and Courage is an
example of this commitment.
The wife of one of the founders of Tommy Bahama, Janet Emfield, battled breast cancer. During her struggle, she envisioned a peaceful garden in the midst of a sterile hospital setting. It would offer a setting of tranquility and solace for cancer patients, their families and health care providers. As an avid gardener, Emfield recognized the physical and psychological healing benefits that a natural garden setting could provide. The Garden of Hope and Courage is dedicated to bringing the healing power of gardens to hospitals across the country. The organization has several goals in addition to paying tribute to those who have fought against breast cancer: to increase public awareness of the disease, to provide current information about early detection and treatment, and to raise money for breast cancer research. For all those who seek a place of sanctuary, a place of quiet, a place of beauty and of life, there is the Garden of Hope and Courage. Inspired by the great courage of women faced with breast cancer, as well as all who have been touched by cancer; and in memory of sons, daughters, husbands, and dear friends, the garden serves as a living testament to courage, compassion, hope and love. Charitable Inquiries Tommy Bahama participates in a number of charity events and works with a number of non-profit groups. In addition to select charities we occasionally work with charities that support children, poverty, cancer, and/or aids. In order to be eligible you must be a 501(3) b qualified charity. Please direct any charitable inquiries to: CharityRequests@tommybahama.com. Please be aware that due to the number of requests we receive we cannot respond to everyone. If we are able to support your event you will hear from us within a few weeks of your request. We do appreciate you contacting us and wish you the very best of luck. Sponsorship Inquiries Please direct all sponsorship inquiries to: Sponsorship@tommybahama.com. Please be aware that due to the number of requests we receive we cannot respond to everyone. If we are able to support your request you will hear from us within a few weeks of your request. Press Information For Media Inquiries, please contact: Orsi Public Relations at 323-874-4073 Dyann Hawkins/dyann@orsipr.com Emily McMullin/emily@orsipr.com Real Estate Inquiries 
We are always looking for unique retail opportunities for our stores and cafes. Please direct any real estate
inquiries to RealEstate@tommybahama.com.
If we are able to support your request, you will hear
from us within a few weeks.
Franchise Inquiries All Tommy Bahama stores and tropical cafes are owned and operated by Tommy Bahama. We do not offer franchise opportunities at this time. Frequently Asked Questions
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